现,受访人员举出的不满的项目,大都同他们的工作环境有关,而感到满意的因素,则一般都与工作本身有关。据此,他提出了双因素理论。РContrasting Views Of Satisfaction-DissatisfactionРSatisfaction No SatisfactionРNo Dissatisfaction DissatisfactionРMotivatorsРHygienesРSatisfaction DissatisfactionРHerzberg’s ViewРTraditional ViewРHerzberg’s Two-Factor TheoryРHygiene FactorsРMotivational FactorsРQuality of supervision? Rate of pay? Company policies? Working conditions? Relations with others? Job securityРCareer Advancement? Personal growth? Recognition? Responsibility? AchievementРHighРHighРJob DissatisfactionРJob SatisfactionР0Р公司政策?行政管理Р监督Р与主管的关系Р工作条件Р薪水Р与同级的关系Р个人生活Р与下级的关系Р地位Р安全Р成就Р认可Р工作自身Р责任感Р发展Р成长Р69%Р31%Р19%Р81%Р保健Р激励Р使职工非常不满意的因素Р使职工非常满意的因素РMaslow’s?Hierarchy?of NeedsРSelf?Esteem?Social?Safety?PhysiologicalРAlderfer’s ERG TheoryРExistenceРGrowthРRelatedness
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