identityРHow to receive the unexepected guestРnameРthe place of workРpositionРThen, you should understand the intention of the guests,?and say:Wait a minute ,please!I will go to see? whether general manager in the office .РHow to receive the unexepected guestРIf the manager don't want to see the unexepected guest,?so you can say:I am so sorry that ?our manager is not here now.Р(1)gather up documentsРHow to guide guests to the reception roomР(2)guide guestsРHow to guide guests to the reception roomР1,Pay attention to the direction :? You should walk in front of the guests leftР2,Distance :? You should stay away from the guest one metre awayР3,Gestures tip : This way,please!Р4,Adjust pace : ?Follow the guest's pace ,then adjust the pace .Р5,Talk to the guest : ?Searching for the right topic.