op order and service resources to be reserved are arranged, so that vehicle reception can be carried out unobstructedlyРIn: Service booking with customer and vehicle data incl. vehicle history, exact documentation of customer request and estimated service scope?Out: Exact definition of outstanding questions, which have to be reviewed together with customer at reception, prepared workshop order, availability of service resources at agreed appointment are assuredРWorkshop order is prepared plete as possible for ing reception appointment, necessary service resources will be reserved?plex cases unsolved questions concerning customer request are defined or solved?Customer will be phoned short time before reception appointment to confirm the appointmentРInput/ OutputРPurposeРContentРDefinitionР9
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