anddevelopmentofstrategicissues,especiallyinthecurrentrailwaypassengertransportenterprisemanagementsituationisnotoptimistic,petitivemarketconditionstoimprovetherailwayTIrRGchYzgpassengertransportenterprisesocialefficiencyandtheimportantwaytoincreasemarketshare.7EqZcWLZNXWiththecontinuousdevelopmentofourcountry'seconomyandcivilaviation,fortandconvenienceoftravelputforwardhigherrequest,thismakesthetraditionalrailwaytransportation,petitioncontinuouslystrengthentransportation,railroadcarriesonshortandlongdistanceistochallengetheabilityofcustomersincreasinglyreduce,petitivepower,giveplaytoitsadvantagesintheserviceindustry,wemustbringuppassengerservicequality,suchabilitycanhavemorecustomersandhigherpassengersatisfaction.lzq7IGf02EKeywords:passengertransport,servicepersonnelandtravelerszvpgeqJ1hk