ued: Р颁布日期РMay 2008Р2008年5月РGuest Expectation: Р客人期望РI expect my messages to be handled efficiently and accurately, in a considerate and confidential manner by knowledgeable staff.Р我希望我的留言能高效的和准确的被一名周到的和保密的有经验的员工处理。Р Time to Train: Р培训时长Р20 minutes Р20分钟РWhy is this task important for you and our guests?Р为什么这个任务对于你和我们的客人如此重要?РAnswers: Р回答:РGuest can experience our efficient and accurate service.Р客人可以体验我们高效和准确的服务。РGuest will not miss any important message whilst staying with us.Р客人住在我们酒店期间不会遗漏任何重要的留言信息。РWe will increase guest satisfaction and our GSTS score.Р我们能提高客人满意度和GSTS分数。РWHAT/ STEPSРHOW/ STANDARDSРTRAINING QUESTIONSР1) Leave a MessageР 留言РA Guest can either leave a message through the Hotel Voice Mail SystemРWhy do some guest’ s not want to use the voice mail system?Р为什么一些客人不想用语音留言系统?
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