星级酒店贴身管家服务标准流程

tary pressing Рh. Service follow up Р2. One white board shall be assigned for recording guest information of two floors. Р3. Butler shall update white board at the beginning and closing of his/her daily duty. Р程序: Р信息栏白板据特定相应楼层的住客/到客情况包括以下信息: Р客人姓名Р房间号Р房态Р水果Р鲜花Р个人迷你吧Р免费熨烫Р需跟进的服务Р一块信息栏白板用来记录两个楼层的客人信息。Р专职管家需在每日工作开始和结束时更新信息栏白板。РStandard:РAll guest room must be cleaned according to The St. Regis Shanghai standard. All guest room must be cleaned within regulated period of time so that they will be released for sale. All rooms must be inspected after cleaning. Р标准: Р应按照宾馆规定标准及时间清扫客房,以便客房出售。РProcedures: РEnsure cleaning chemicals, equipments and guest supplies are ready. РEnter the room. Open the curtains and window if weather permits. Р程序: Р1. 确保清洁济、清扫设备与客房用品均已备妥。Р2. 进入房间。如气候允许,打开窗帘与窗户。Р3. 收集垃圾。