u have to answer the phone? You have to answer every call within 3 rings. 电话响几声应接起? 电话响起三声之内都应接起。 How do you answer the phone when it is an external call? Goodmorning/ afternoon/ evening, Sheraton Dongguan, this is…(name), how may I help /assist you? 外线电话应怎么接起。早上/下午/晚上好,东莞喜来登大酒店,请问有什么可以帮到您的? How do you answer the phone when it is an internal call? Goodmoring/ afternoon/ evening, Starservice, this is….(name), how may I help /assist you? 内线电话应怎么接起?早上/下午/晚上好,明星服务中心,请问有什么可以帮到您? What do you say when you put someone on hold? Never just put someone on hold!! Always ask if you are allowed to put someone on hold! For Instance: May I place you on hold? 当需要客人等待的时候应怎么说? 在让客人等待是先问客人:“请您稍等一下好吗? ” How do you look up room numbers and names of guests? Use CTRL F7, this way you will get the operator system.
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