sir certainly,sir.请对方再等一会儿 Just a moment, please. Thank you for waiting . I am very sorry to have kept you waiting . Could you wait a little longer, please?6拒绝客人时,不要一口回绝说“No.”,要委婉一些 I am afraid I can’t do that?7道歉 I am very sorry for the delay (for the inconvenience ) I would like to apologize for the mistakeР8客人对自己说“Thank you.”时回答 You are e /my pleasure?9交给客人某些东西时,可以说 Here you are , Here is your room key ?10当客人准备离开时,可以说 Have a nice day. We hope to see you again soon ?11当客人的英语难以理解时不要只是一味地傻笑,或是一直说Yes, Yes.如果听不懂事,要向客人提出疑问,或是先向对方说“Just a moment, please.”, 然后请求他人协助: Pardon? Could you repeat that, please? 若是不敢肯定对方所说的部分内容时,可以将不明白的部分重复一遍,如: ? Excuse me, sir. Do you mean you lost your room card??当客人问如何去琶洲时how can I get to pazhou你可以回答:sir/madam you can take a taxi or by subway from line 5 to line 2
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