Bringing about changeР3. SustainingРchangeРLaunchingРchange . . .РVision andРLeadershipРOrganizationalРInfrastructureРPerformanceРmeasurementРPeopleРdevelopmentРCommunicationsРProblemРsolvingРprocessР•РImplementation orРnear implementationРof required structureРand systemsР•РFlow of 2-wayРcommunicationsР•РPeople’s understanding,Рbelief and contributionРto act on vision andРaction plansР•РAccurate measurementРof action and resultsР•РClear accountabilitiesР•РEarly winsР•РAction plans sufficient toРachieve goalsР•РAgreement on objectivesРby line managementР•РManagement of high-Рinvolvement processР•РVisibleРdemonstrationРof new vision andРvalues by clientРleadershipР•РClient managers (particularlyРmiddle management) haveРskill to lead programРimplementationР•РChange in actual behaviorРPРDelta
全文预览
