should you do?Р 问:如果客人抱怨汤凉了,你该怎么办?Р A: I will apologize to the guest and promise to return the soup to the chef immediately and get a fresh hot bowl of soup for the guest.Р 答:我会给客人道歉并答应把汤收回,马上给客人上一份新鲜的热汤。Р 46. Q: What question would you ask further when the guest orders coffee?Р 问:客人点咖啡时,你会问什么问题?Р A: Would you like your coffee black or white? / Would you like your coffee with cream or milk?Р 答:您的咖啡是黑咖啡还是白咖啡?/您要加奶油还是牛奶的咖啡?Р 47. Q: What are the five main kinds of restaurant services?Р 问:五种主要的餐馆服务是什么?Р A: There are mainly 5 kinds of restaurant services. They are gueridon service, silver service, plate service, buffet service and takeaway service.Р 答:餐饮服务主要有五种类型。他们在桌前服务,银餐盘服务,餐盘服务,自助服务和外卖服务。Р 48. Q: What’s the standard of excellence for restaurant service in a deluxe hotel?Р 问:豪华酒店餐厅服务的标准是什么?
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