standards that motivation at all levels. They must be careful not to create short-term goals that motivate managers to ignores the future, And if standard are set too high, works may engage unethical behaviors to attain them. Culture control: The set of internalized value, norms,standards of behavior, mon expectations that control the ways in which individuals and groups in anization interact with each other and work to anization goals. he Craig ’s behavior displayed the personal centralized control,because when the waiting stuff offered suggestions onhow to deal with customers ’ problems,Craig always rejected them and proclaim ’ this is my kitchen,we run it my way. ’ which reflect Craig as the manager in this hotel,take centralized decisions and ignore other employees opinions. 错误!未定义书签。