工对劳动保护的满意度情况..................................................................28员工对成长性的满意度情况......................................................................29员工对沟通机制的满意度情况..................................................................30员工对员工关爱活动的满意度情况..........................................................30员工对岗位适应性的满意度情况..............................................................30顾客对客舱服务的满意度情况..................................................................33顾客对票务系统的满意度情况..................................................................33顾客对航班情况的满意度情况................................................................34顾客对值机服务的满意度情况................................................................34顾客对回应机制的满意度情况................................................................34VII
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