........................................................................................................283、团队学习与成长.........................................................................................................................................................................................................................284、“比学赶帮超”工作计划(填写附件1)..............................................................................................................................................................................28五、2016年顾客/员工满意度提升工作计划(填写附件2)……………………………………………………………………………………………………………28六、确保年度计划执行的方法及具体项目推进表................................................................................................................................................................................29