Admin/Supervisor Monitoring and Playback ApplicationР管理监控配置,录音回放应用并发licenseР5Р РAdvanced Application SoftwareР高级软件应用Р РVL-API-AGTРVoiceLink Agent Bridge DLL/Active X Control Programming API for integration of Agent Application with Third Party Software (Per Agent License)Р座席端应用与第三方应用软件集成DLL/ActiveX控制程序API(坐席程序的应用集成)Р85РVL-API-ADMРVoiceLink Manager Bridge DLL/Active X Control Programming API for integration of Admin/Supervisor Application with Third Party Software (Per Admin/Supervisor License)Р管理台端应用与第三方应用软件集成DLL/ActiveX控制程序APIР0РVL-APBРAgent Playback Package (Per Agent License)Р座席语音回放软件Р0Р РBasic HardwareР基本硬件Р РVL-PATРTelephone Patch Adapter for Voice RecordingР电话录音适配器Р85Р上述软件与客户服务中心的规模相关的核心数量主要为:РGenesys CTI软件支持的坐席数量为85个;РGenesys VTO软件支持的IVR语音端口为40个;РVoice Link Logger录音系统支持的坐席录音数量为85个;
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