中英文外文文献翻译酒店服务质量管理

references or even mood, rather than on technical performance that can be measured. Every hotel has a target market to cater which has very specific requirement in terms of expected and perceived quality of service. The e with different perception of quality every time e to hotel and this makes it quite difficult to define quality and set the level of it. It requires hotel to pare their perception against customer perception in terms of satisfaction measurement with performance measurement. The study has shown that the effective tools which management of various hotels uses for continuous improvement process and how it is dissipated amongst all the stake holders. Р译文酒店业服务质量管理研究Р博卡;萨米尔Р摘要Р 本文旨在研究酒店业中质量改进过程的作用以及如何有效地推动企业的可持续发展。这是对目前采用的质量管理工具的酒店,是否能运营地更好,更关注客户满意度的一个调查。描述性研究设计用于了解酒店业服务质量管理的参数。