ur stay in our hotel.РQ:If a guest calls to say that his toilet is clogged, what will you say? РA:I’m terribly sorry to hear that. May I have your room number?We’ll check it right away.РQ:The TV in the guest’s room doesn’t work. The electrician has been working on it for a while. But the guest is getting impatient. What will you say to calm him down?РA:I’m sorry, sir. I’m afraid it takes time to fix. Would you like to change a room? РQ:When a visitor calls to talk to a guest, but the guest is not in his room now, what will you say? РA:I’m afraid he is not in the room now. Would you like to leave a message?РQ:What will you tell the guest if he wants to make an international call in his room? РA:I’ll tell him that he can dial 9 first and then the country code, area code and the phone number.
全文预览
