earrivalofhisvisitor?A:AcertainMr.Zhangwantstoseeyou,sir.Heisnowwaitinginthelobby.Q:Howdoyouaskthespeakertoslowdown?A:Excuseme,butwouldyoupleaseslowdownalittle?/Excuseme,madam,butwouldyoumindslowingdownabit?Q:Givetwoexamplesofmakingcourteouspartingremarks.A:Thankyouforcallingus,sir./Thankyouforchoosingusforyourservice,sir./Thankyouforstayingwithus,sir./ThankyouforusingRoomService,sir.Q:Howdoyoutalkaboutdistancewhenshowinggueststheway?A:Ittakesabout20minutestogettherebytaxi/bus/onfoot./Itis20minutes’taxiride/busride/walkfromhere.Q:Howdoyoucheckifthevisitorofaguest,namedWilliams,hasanappointment?A:DidMr.ing?/IsMr.Williamsexpectingyou?/DoyouhaveanappointmentwithMr.Williams?Q:Howdoyouoffertotakeamessageforaguest?A:Wouldyouliketoleaveaword/message?/Anythingyou’dlikemetotell/passalongtotheguest?
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