needs for internal factors (e.g., self-respect, autonomy, and achievement) and external factors (such as status, recognition, and attention).?Self-actualization needs - a person’s need to become what he or she is capable of becoming.РРExhibit 16-1: Maslow’s?Hierarchy of NeedsРРMcGregor’s Theory X and Theory YРTheory X - the assumption that employees dislike work, are lazy, avoid responsibility, and must be coerced to perform.?Theory Y - the assumption that employees are creative, enjoy work, seek responsibility, and can exercise self-direction.РРHerzberg’s Two-Factor TheoryРTwo-factor theory (motivation-hygiene theory) - the motivation theory that claims that intrinsic factors are related to job satisfaction and motivation, whereas extrinsic factors are associated with job dissatisfaction.
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