Ebay平台客服细节

Thankyouforyouremail,Wecanexchangethenewitemforyou,thenewitemyouwanttoexchangeis$35andyouhavepaid$25,soyouneedtopay$10forthedifference,pleasesend$ount:XXXXXXX@,afterwereceivethemoneywewillshipouttheitemASPS,thankyou.Ifyouhaveanyfurtherquestionspleasedonothesitatetocontactus.SincerelyBob产品已经发出时,为售后邮件,走售后流程(查看下面章节)取消订单。也分两种情况,一是产品未发出,一是产品已发出。产品未发出时,首先Hold住订单并取消该订单进行退款处理,由做单同事通知财务同事退款。然后客服人员进入Ebay后台Cancel订单以便ebay退回FinalFee,最后写信通知客户接收Cancel订单。示例:DearThomas,Thankyouforyouremail,Wehavesentyouarequesttocanceltheorder,pleasecheckyouremailandagreetocanceltheorder.Thankyouforyourvisitingourstore.IfyouhaveanyfurtherquestionspleasedonothesitatetocontactusSincerelyBobCancel订单操作如下:进入ResolutionCenter,选Iwanttocancelatransaction. 然后Continue.输入客户所购买Listing的ItemNumber,然后Continue.选择需要Cancel订单的客户ID,然后Continue.