y and maintenance efforts,РInformation & Management 42 (2005) :261-274Р[4]M.C. Lacity, R. Hirschheim, Information Systems Outsourcing, Wiley, New York, 1993.Р[5]S. Ang, S.A. Slaughter, Work es and job design for contract versus permanent information systemsРprofessionals on software development teams, MIS Quarterly 25 (3), 2001,pp. 321-350.Р[6]C. Benko, If information system outsourcing is the solution, what is the problem? Journal of SystemsРManagement 43 (11), 1992, pp. 32-36Р[7]Frisch, A.; Barmag AG, Remscheid-Lennep ,Qualified service is key to ess, International Fiber JournalРVolume 18, Issue 6, December 2003, Pages 52-53Р[8]Cronin,J.J. and Taylor, S.A., Measuring service quality: a reexamination and extension, Journal ofРMarketing,1992(6):55-68Р(作者单位:同济大学经济与管理学院)Р摘自 2007 年《上海质量》第?2 期