inants and patient-reported long-term es of physician empathy in oncology: a structural equation modelling approach.Patient Educ Couns. 2007 Dec;69(1-3):63-75.?The relationship between physician empathy and plications: an empirical study of primary care physicians and their diabetic patients in Parma, Italy.Acad Med. 2012, Sep;87(9):1243-9.?Therapeutic empathy and recovery from depression in cognitive-behavioral therapy: a structural equation model.J Consult Clin Psychol. 1992 Jun;60(3):441-9.Р全科诊疗过程中的医学人文关怀Р专业精神Р尊重Р同理心Р语言Р全科诊疗过程中医学人文关怀的具体体现Р积极倾听Р病人指导/教育Р医学人文关怀:专业精神(Professionalism)Р形象:个人卫生、着装、外在表现、举止、态度?在诊疗过程中表现出专业自信心?全人照顾(Whole Person Care)?关注病人:?“分心”管理(Distractions Management)?眼神接触Р路克:穆瑞大夫Р医学人文关怀:尊重Р正确地介绍你自己?恰当的的称呼病人?向病人问好?在做体格检查及其他操作前洗手?在病人改变体位时提供恰当的帮助?在暴露病人身体时征得病人口头同意Р杨斯特恩的医学风俗画(17世纪)