ng. I sincerely ask you e back to our hotel again and I promise you that what had happened to you will not repeat. Thank you for understanding. Yours sincerely,?Donna LockeРCase 2 : Questions for discussionР1.Why is Donna apologizing? _____________________________________________________________________________________________________________________________?2.How does he fix the problem? ______________________________________________________________________________________________________________________________?3.How will he keep this from happening again? ______________________________________________________________________________________________________________________________РCase2:Key words and expressionsРKey words:?negligence 忽视?Experience 经历РUseful expressions?make an apology 道歉
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