41 as well. While our Customer Helpline (charged at local rates) is the\r42 frrst point of contact with when you want to make an enquiry and\r43 we receive a huge number of calls from customers - on\r44 average, there are 50 000 calls a one week. Available 24 hours\r45 a day, seven days a week, 365 days a year, our Helpline on advisors\r46 aim at to answer 95 per cent of all calls within 15 seconds. There\r4 7 are more than 200 advisors, working in around the clock to\r48 provide for this service, backed by a further 80 support staff\r49 who do handle any necessary paperwork? Although our target\r50 is to reply to letters within 10 working days, NatElectric regularly responds\rwithin\rthree to four days, and we are especially proud of the standards achieved by our\rcustomer relations team.
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