time convenient to you when they could go to your house and install your\rnew router and make the necessary adjustments to your sof iware..\rBecause of this serious oversight, and as a testament to our appreciation of you as our\rcustomer, we are going to provide you with your first three months of high speed service\rfre of charge. Therefore, your account will not be billed until October of this year.\rMs. Smith, ]et me assure you chat what happened in your case is not typical of\rCableNet's level of customer service, we continue to be committed to providing you and all\rof our customers with the highest standards of service in the industry.\rIf you have any questions please don't hesitate to call me at 754-978-532.\rSb.
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