口语课堂真题2021

randdecide:\r-whatthebenefitsofstaffdiscountswouldbeforthecompany\r——howtosetthelevelofstaffdiscounts\r7.CustomerSatisfaction\ryouworkfbrasuccessfulchainofhotels.Themanagementwantstocheckhow\rsatisfiedthecustomersarewithfacilitiesinitshotels.Youhavebeenaskedtomake\rrecommendationsabouthowtoassesscustomersatisfaction.\rDiscussthesituationtogetheranddecide:\r——whatquestionsthecustomersshouldbeaskedaboutthehotels\r——whatmethodsthecompanycouldusetocollectcustomeropinions.\r8.EnteringNewMarkets\rTheclothingmanufactureryouworkfbrsellsallitsproductsoverseas,butisnow\rconsideringwhethertoenterthedomesticmarkettoo.Youhavebeenaskedto\rcommentonthissuggestion.\rDiscussthesituationtogetheranddecide:\r——whattheadvantagesmightbeforthecompany\r——whatsortofmarketresearchisnecessarybeforeadecisioncanbemade