convenientornot,whatnewfunctiondotheylike,whatshouldbefocusedon,orwhatcanbeimproved.?Intheearly,thequantitativeresearchthattheGoldmightuseispostalsurveys,surveysorquestionnaire.surveysoffersGoldanapproachtosampleabroaderaudienceatalowercost,asGoldisplanningforanexpansion,surveystoknowwhatkindofservicesandproductscustomersprefer.Besides,thequestionnaireisaquick,cheapandreasonablyeffectivemeansofcollectingstatisticalinformationorofgaugingattitudesoropinions,Goldcanusethemtogetmoresuggestionsorstatisticalinformationabouttheirproductsorservicestoanticipateandmeetcustomers’needsandmaintainthecustomerfocus.Question4PARTAIdentifythemainstakeholdersofOpalanddiscusstheirinterestsandinfluence.12Firstly,theemployeesmayinterestinthepayments,pany.panyperformanceanddevelopment,andthenthesalesandfinance.
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