int n.Р【优秀满分范文】РTo whom it may concern,РI am one of your customers(顾客). I ordered(订购)a set of(一套) Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not plete set, as I found one book missing.РI am sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. I hope that you either return my money or deliver a new set of books to me. Besides, I’d like to be informed of the process of your dealing with plaint.РLooking forward to your reply.РSincerely,РLi HuaР六. 道歉信Р1. 道歉信结构Р道歉信通常包括三部分内容:1.表示歉意,道歉的原由;2.出现差错的原因,提出弥补措施;3.请求原谅。语言要诚挚,解释的理由要真实。好的道歉信不仅会取得对方的谅解,还会增进彼此的感情。Р2. 道歉信模板
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